If you are looking for a way to provide some good quality customer service for your online business that will run smoothly, you will want to find a customer support software like the one provided by Kayako.

For less than $30 per month, this one software program gives you everything you need to provide your customers with quality care. It boasts a number of features to suit all of your needs.

The software enables you to provide support through email and webbased customer interaction. Tickets can be submitted 24/7 by anyone, including customers, prospects, etc., allowing you to provide necessary solutions by email or optional live chat, with a customer interface that is as intuitive as a live operator answering phones.

Their Ajax-based interface provides you with the best possible support with downloads and articles to help you when responding to the support tickets. Each ticket can easily be tracked and solutions provided in a quick and easy manner, keeping your customers satisfied with your service and loyal to your brand.

You will have a knowledge-base section that enables you to easily provide fixes and answers to even the most complicated problems and questions. Other features include screen sharing, real time spell-check, daily and weekly views, and even a section for entering notes.

Everything can be accessed from the main support page, helping you find what you need to solve support problems efficiently. The support suite also offers a template for multilingual situations where you can translate the support ticket so it can be handled efficiently. With an unlimited satellite helpdesk, you can reach customers all over the world.

This helpdesk software program gives you a hand in organization as well. You can organize everything from the support tickets that are still open to ones that have been resolved. You can get detailed reports to track how well the customer support program is going for you. These reports can help you determine where you need to improve to keep your customers satisfied.

Kayako is not just for email support. You can also get the benefit of live support as well (there are three software options; two include the live support feature). With this feature, you can monitor the visitor’s actions while on your site to help you in responding to their questions or problems in a timely manner.

The screen-sharing feature can be a lifesaver in the help desk field. When needed, this software can rise to the occasion by sharing what’s on your desktop to the consumer’s computer without the use of other more complicated and time-consuming software applications.

Show your customers that they matter by providing them with topnotch support. Give them a personal touch with the look and feel of a quality corporate help desk. This support suite will give you everything you need for less money than you spend on Internet access each month.

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